What are your postage prices?
It depends on the amount your order comes to. It ranges from Ј4.95 for orders up to Ј99 and then up to Ј6.95 for orders over that amount.
How long does it take for an order to be delivered?
We send out the orders via next day special delivery and you will receive an email from us on the day we dispatch informing you that your order has been sent. If the order is dispatched on a Friday there is a good chance is will arrive on Saturday.
When do you dispatch the orders?
We dispatch parcels on Mondays, Wednesdays and Fridays. If we receive your order before 1pm on any of the days shown above your order will go out that day.
If I order Friday when will it be delivered?
Royal Mail guarantee delivery Monday but from our clients experience a Saturday delivery happens 90% of the time.
Will you dispatch to a PO Box address?
We can only ship to PO Boxes if the payment method is Cash by registered post or postal orders. All other payment methods will be rejected if the delivery address is a PO Box Number.
Can I come and collect my order?
Sorry but we do not allow pickups. We have no shop front and we don't have any public liability insurance for this reason. Our prices are low because we don't need to pay the overheads a shop front costs.
What is your returns policy?
With the following exceptions, any product may be returned for any reason, if in new condition (including manufacturer's packaging!) and undamaged, for exchange, credit, or refund, within 30 days of the purchase date. This refund does not include the postage costs. This warranty does not cover abuse or normal wear of the tools. Lock picks may be returned, if in new condition, for credit to your account toward the purchase of another product, or for replacement if defective. On credit card orders there is a 2.6% plus 20p charge on refunds. Postage and packaging price is non-fundable.
You MUST email us first to request a return and you must also post the return via recorded delivery (Special delivery if value is over Ј25).
EXCEPTIONS:
All our items are warranted again defects in materials and workmanship for a period of 30 days. Our E Series Electric picks are warranted for 90 days.
